Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 404-366-2402 or make an appointment online!Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
This shop is different than many you may come across, its clean, its respectful, they work efficiently, They don't hold your car and just let it sit there, they get you in and out! They get busy its sometimes hard to get an appointment but its worth the wait, when a shop stays busy and been here almost 50 years ran by a father and daughter what does that say??????? ALOT to me, So I will wait to have my car worked on if i have to, just to get the service and work right the first time! Thanks clayton auto for the great work! Some of these reviews are funny to me cause if yall came here and just sat and watched Brandy work you would understand why she is the way she is! She is jam up on her job! She knows what she is doing and what she is talking about. There are not many women that can do what she does! So give her some slack and try her! You will be pleased with her and Mr John!
Brandy and her team are great! They are affordable and tell the truth about what is wrong with your car. They also do emissions testing also which is a plus! I'm glad I do not have to travel very far for car repairs or emissions testing.